USP

Flexibility

An important advantage of interactive media communication such as telephone is to analyze in real time the performance of an approach.

It is essential to quickly assess a situation and immediately implement any necessary adjustments. At Phonecom, the ability to listen and discern, along with the capacity to adapt without delay to on-the-ground realities (which can sometimes be unpredictable), are the very foundations of all our missions.

Adherence to agreed targets and client expectations

It is essential that all agency stakeholders – from the strategic advisor to the call center operator, including the scriptwriter, the trainer, and field managers – consistently strive to achieve the best possible results throughout their mission.

Discipline and transparency

Entrusting a project to an external partner requires a bond of trust, founded first and foremost on absolute rigor.

Ensuring this rigor demands complete transparency, allowing the client to easily monitor the proper execution of the mission (through regular reporting, monitoring, on-site or remote call listening, etc.).